Steven Hart
Knowledge Architect
The invisible thinking behind AI-ready user experience
My professional background is in technical writing, information architecture, content design and UX design.
Now, I help organisations align data structures and content models with UX vision to make great products that have two primary user types: people, and machines.
Selected projects and case studies
Enterprise applications
A corporate onboarding tool that reduced time-to-complete from months to weeks, saving £millions.
Read the case study
B2C information architecture
Leading to a ~25% uplift in funnel completion.
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Gatwick Airport
Organising and designing a new digital experience around the flight number and making it easier to book flights, hotels, and car parking at the airport.
(Won an EpiServer Website of the Year award.)
Read the case study
“Steve is thoughtful, rigorous, and highly collaborative, and I'd strongly recommend him for any role that requires strategic UX thinking combined with deep information architecture expertise”
Head of Design
Steven Hart
Knowledge Architect